FAQ

Westcaro
Email: service@westcaro.shop
Phone: +1 (828) 337-8333
Address: 39 Sweetbriar Ct, Asheville, North Carolina 28803, United States

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1. What payment methods do you accept?

We currently accept payments through PayPal only.

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2. Do you ship internationally?

No, we currently ship only within the United States.

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3. How long does it take to process and ship my order?

Orders are processed within 1–3 business days. Shipping times vary by location but generally take 3–7 business days for standard delivery.

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4. Can I track my order?

Yes. Once your order is shipped, you will receive a confirmation email with a tracking number.

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5. What is your return policy?

You can return unused items in their original condition within 30 days of delivery. Please review our Return and Refund Policy for full details.

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6. How do I request a return or refund?

Email us at service@westcaro.shop with your order number and reason for return. We’ll guide you through the next steps.

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7. Can I cancel or change my order?

We process orders quickly, so please contact us as soon as possible after placing your order. If it hasn’t shipped yet, we’ll do our best to accommodate your request.

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8. What should I do if my item arrives damaged or is lost?

Please contact us within 7 days of delivery. We’ll review your case and work with you to resolve the issue.

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9. Do you offer gift cards?

At the moment, we do not offer gift cards.

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10. How can I contact you?

You can reach us via:

• Email: service@westcaro.shop

• Phone: +1 (828) 337-8333

• Address: 39 Sweetbriar Ct, Asheville, NC 28803, United States