FAQ's

Welcome to the WestCaro FAQ page! Here you’ll find answers to some of the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, feel free to contact us!

1. What products do you sell?

We offer a variety of products designed to make your life and travels easier, including dog car barriers and other automotive accessories. All our products are carefully selected for quality, durability, and ease of use.

2. How do I place an order?

Placing an order is simple:

  1. Browse our products and select the items you wish to purchase.

  2. Add them to your cart.

  3. Proceed to checkout where you can enter your shipping details and select your payment method (PayPal only).

  4. Complete your purchase, and you’ll receive an order confirmation email.

3. Do you ship internationally?

Currently, we only ship within the United States. We hope to expand to international shipping in the future, so stay tuned!

4. How long will it take to receive my order?

We offer Free Economy Shipping within the U.S., which typically takes 5 to 8 business days for delivery. Once your order is shipped, you’ll receive a tracking number to monitor the status.

5. What payment methods do you accept?

We accept PayPal as our only payment method. With PayPal, you can pay securely using your PayPal balance, credit/debit card, or bank account.

6. Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us immediately. We can only make changes or cancel orders before they have been processed and shipped. Once an order has shipped, you can return the item according to our Return and Refund Policy.

7. How do I return an item?

We accept returns within 30 days of purchase. To return an item:

  1. Contact us at contact@westcaro.shop or call +1 (828) 337-3833 to initiate a return.

  2. We’ll provide you with a Return Authorization (RA) number and return instructions.

  3. Ship the item back to us. Customers are responsible for return shipping, except in cases of defective or damaged products.

For more details, visit our Return and Refund Policy.

8. How do I know if my order has shipped?

Once your order has shipped, we’ll send you a shipping confirmation email with a tracking number. You can use this number to track your package.

9. What should I do if I receive a damaged or defective item?

If your item is damaged or defective, please contact us immediately at contact@westcaro.shop with photos of the damage. We’ll arrange for a full refund or replacement at no additional cost to you.

10. Do you offer gift cards?

At this time, we do not offer gift cards. However, we are considering offering them in the future, so please stay updated!

11. Can I exchange an item for a different size or product?

Yes! If you’d like to exchange an item, please follow the return process to return the original item and place a new order for the desired product. We do not offer direct exchanges, but we’ll process your refund as soon as we receive the returned item.

12. How can I contact you?

If you have any questions or need assistance, feel free to reach out to us via: